Analysis of ways to automate the dental clinic's workflow

Authors

  • Poltava Violetta
  • Likhouzova Tetiana

DOI:

https://doi.org/10.34185/1562-9945-5-154-2024-07

Keywords:

workflow automation, BPMN, dental clinic, customer interaction.

Abstract

The purpose of the research is to find opportunities to automate the main processes of the dental clinic, to increase the efficiency of the work of dentists and to provide convenient services to clients. Considering the already existing products and their functionality, it is proposed to improve the system of reminders and recommendations of such programs. This may include reminders about the next visit, cancellation of the visit, greetings with holidays, recommendations after the visit ac-cording to the procedure carried out, etc. A personal account for patients is also a relevant feature to provide them with convenient access to their medical history at any time and moment. A list of requirements for software for automating the work of a dental clinic is offered. The main functionality of the web application should be medical and administrative functions, such as registry, dispensary, dental formula, formula 043/о and others. Patient data will be stored in a da-tabase where they will have their own personal chart with dental formula, treatment plan section and medical history. In order to control profits, financial statements must be created. After each paid visit, the amount will be automatically added to the daily report, which can be viewed at any convenient time. To improve the web application, it is recommended to implement a reminder system and add new useful features. This includes the ability to send a conclusion and recommendations after the visit according to the procedure performed, as well as the patient's personal office to access their medical history at any time. Expectations are to simplify and speed up the work process of dentists, save medical informa-tion in one place, provide convenient services to clients, time management and financial reporting.

References

Triare.net: How Dental Clinics Can Transform their Practice with CRM Software. URL: https://triare.net/insights/dental-crm-software/ (data zvernennia: 16.03.2024).

Prohrama iClinic. URL: https://iclinic.ua/ (data zvernennia: 17.03.2024).

TOV «Roial Intehratsiia». URL: https://royal.co.ua/ua/ (data zvernennia: 17.03.2024).

Prohrama Denty. URL: https://denty.com.ua/ (data zvernennia: 17.03.2024).

Zubok CRM – prohrama obliku dlia stomatolohii. URL: https://zubok-crm.com/ua (data zver-nennia: 17.03.2024).

Downloads

Published

2024-10-03